Fields

Inquiry Fields

Field name	Meaning	Bytes	Mandatory	Writable
id	Unique ID of the inquiry	4
contact_id	ID of the contact person to which the inquiry is assigned	4
closed	true if closed, otherwise false	1
tentative	true if tentative, otherwise false	1
created_at	Creation date
updated_at	Date of last change
email_cc	Addresses (comma-separated) to which copies of the confirmation e-mails will be sent	250		•
summary	Summary of the inquiry	250		•
owner	Responsible OMC user	32		•
agent	OMC user currently working on the inquiry	32		•
priority	Priority (1=critical, 2=high, 3=normal, 4=informative)	4		•
state	One of the inquiry states defined in the general settings	10		•
kind	One of the inquiry types defined in the general settings	20		•

Fields of Diary Entries for Inquiries

Field name	Meaning	Bytes	Mandatory	Writable
id	Unique ID of the diary entry	8
account_id	ID of the account to which the entry is assigned	4
contact_id	ID of the contact person to which the entry is assigned	4
created_at	Creation date
created_by	Origin (OMC user or webservice)	32
updated_at	Date of last change
updated_by	Origin of last change (OMC user or webservice)	32
internal	true if entry is internal, otherwise false	1		•
diary_type	Type of the diary entry, e.g. call	10		•
title	Title of the entry, e.g. the subject	250	•	•
notes	Text content of the entry	∞		•

Fields of Links for Inquiries

Field name	Meaning	Bytes	Mandatory	Writable
id	Unique ID of the Link	8
title	The Link Name	128		•
url	The URL of the Link	128	•	•